Putting Clients’ Home Care Needs First

In the latest edition of Caring Magazine, Shelle Womble, Senior Director of ResCare HomeCare, discusses the importance of excellent customer service in the realm of home care. She writes, “Unlike in a product-based market, people aren’t quick to sacrifice quality customer service to save a few bucks when it comes to caring for themselves or a loved one. Yet it has become rare to find customer service in our industry that truly goes above and beyond.”

At Baywood Home Care, we know how valuable it is to find customer service that goes the extra mile. That’s why it is our mission to put clients first by enabling them to live where, and how, they want to live. This is just one of the ways that we provide superior senior home care in MN and make customer service a top priority. Here are a few others…


One of the most important aspects of phenomenal customer service at Baywood is the way we match our clients with the best home health aides in the home health care industry. How do we hire the best? By setting a higher standard than is typical in other organizations. High standards for skills and knowledge eliminate all but the best candidates. Then we take these candidates and do two background checks, reference checks, a driving record check, as well as in-depth personal interviews.  Our home health aides have the same capabilities and training as the home health aides in assisted living and the nursing assistants in nursing homes.

Not to mention, we spend much time and care successfully matching our clients with compatible home health aides to provide the best home health care in Minnesota. If for any reason a client is unhappy with the match, a change is always made. And with superior consistency of caregivers and guaranteed staffing that ensures clients always receive service,  it’s clear that Baywood treats the client/caregiver relationship with the utmost value and respect. That’s exceptional customer service!


Baywood’s Minnesota elder care is unsurpassed in its success in making home care “work” for people. Just how do we make it work? By providing a thorough range of services that includes everything from offering care when family caregivers are absent to supplementing in-home hospice care. Our home health aides are well trained, and can perform crucial tasks such as administering medications and monitoring blood pressure and blood sugar. In addition, our caregivers can take the burden of chores off clients, assisting with duties such as preparing meals, cleaning the house and running errands. Whether you or your loved one needs help a few hours a week or 24 hours a day, we’ve got you covered. This flexibility represents customer service at its finest.


It’s the way we answer your questions. It’s the way we care about our clients’ homes and their peace of mind. It’s that extra connection with caregivers that clients feel, knowing that home health aides are there to meet their needs. It’s the ability of clients and their families to choose from a wide range of services and timeframes to construct the perfect home care schedule. It’s all of these things and more. It’s the Baywood Difference. Are you searching for Minnesota senior care, such as elder care in Minneapolis or home care in Fairmont? Contact us today and learn how our superior customer service can connect you with exceptional home health care that meets your specific needs.