Referring Providers2026-10-15T10:13:05-05:00

For Healthcare Professionals

A responsive home care referral partner in the Twin Cities & Greater Minnesota

When a patient needs support at home, we make the referral process simple. Discharge planners, case managers, social workers and physicians in the Twin Cities & Greater Minnesota can refer a patient quickly online, or call to speak directly with an RN case manager or our Director of Nursing.

In most situations, care can start within 24 hours.

Urgent Discharge? Give us a call.

763-546-8899

Staffed Mon to Fri, 8:30 a.m. to 5 p.m. Central Time, with 24/7 on-call escalation. Ask for the referral coordinator.

Southern Minnesota: 507-399-2080

Refer a patient online

Under Two Minutes

Refer a patient

Complete the form below, and we will call you back within one hour during office hours.

Email(Required)
Preferred means of contact(Required)

Outcomes & Performance

What you can expect when you send us a patient

1 business hour

During business hours, one of our RN case managers will call you within one hour of receiving the referral.

Within 24 hours

In most situations, we can have care in place within 24 hours of receiving the referral.

Same-day starts possible

For urgent discharges, same-day care may be possible when caregiver capacity allows. Call our referral line for availability.

Clinical Capabilities

Conditions and care needs we support at home

Baywood provides medical and non-medical home care services with RN assessment, care planning, oversight and coordination. We work collaboratively with physicians, home health agencies, hospice providers, therapy teams and other members of the patient’s care team. Personalized services are based on the nursing assessment, care plan, caregiver competency, and applicable scope-of-practice and delegation requirements.

Dementia & cognitive decline

Support for Alzheimer’s and related dementias, including wandering and sundowning management, supportive redirection, structured daily routines and 24-hour supervision, when needed.

Post-surgical & post-acute care

Support following joint replacement, cardiac or abdominal surgery and other acute events, including assistance with activities of daily living, compliance with mobility restrictions and transportation to follow-up appointments.

Fall risk & mobility support

Safe transfers, gait-belt assistance, ambulation support, night-time bathroom assistance and help identifying potential safety concerns at home.

Medication management

Medication set-up, reminders and administration (where permitted), adherence monitoring, and reporting of missed or refused doses.

Chronic & progressive conditions

Support for CHF, COPD, diabetes, Parkinson’s, MS, ALS, stroke recovery and other ongoing conditions, with daily assistance, observation and communication when changes in condition are noted.

Continence & skin integrity

Respectful toileting and incontinence care, repositioning support, and monitoring and reporting of skin integrity concerns.

Hospice & end-of-life

Ongoing daily support alongside the hospice team, including comfort-focused personal care, companionship and support for families at home.

Disability & long-term support

Long-term support for adults 18+ with physical or developmental disabilities, including attendant care, daily routines and community participation.

Workers’ compensation

Attendant care aligned with the compensable injury, with clear documentation for adjusters, QRCs and case managers.

Staff credentials & screening

  • ✓Minnesota Department of Human Services background study on every caregiver
  • ✓Criminal background check and verified professional references
  • ✓In-person interview before hire, with no remote-only onboarding
  • ✓CNA and HHA credentials verified, where applicable
  • ✓RN-supervised care plans with documented supervisory visits
  • ✓Caregivers are W-2 employees, bonded, insured and covered by workers’ compensation
  • ✓Orientation in safe transfers, fall prevention, infection control and emergency response

Payer source accepted

  • ✓Private pay
  • ✓Long-term care insurance (direct billing available for many carriers)
  • ✓Workers’ compensation and auto/no-fault claims

Compliance & Credibility

The standards behind the care

HIPAA compliance

Staff trained on PHI handling, secure fax and phone intake available for protected information.

Liability & bonding

General and professional liability coverage, plus employee dishonesty bonding. Certificates available on request.

Standing & licensure

Better Business Bureau member. Minnesota home care licensure details available on request.

Employment model

All caregivers are Baywood employees, never contractors. We cover workers’ comp and payroll taxes.

Clinical Resource

Short guides for referral decisions

When to refer for in-home care2026-10-08T08:05:59-05:00

Consider a home care referral when a patient is medically ready to discharge, but not functionally ready to be alone. Practical triggers: 

  • Lives alone, or the family caregiver works full-time or is already exhausted 
  • New mobility limitation, activity restriction or assistive device 
  • Two or more activities of daily living deficits at discharge 
  • Cognitive impairment affecting medication adherence or safety 
  • Prior fall in the last 6 months, or an admission that followed a fall 
  • Readmission history, or a complex new medication regimen 
  • A need for supervision, personal care, meal preparation, transportation or household support
Home care vs. assisted living/nursing home facility: decision criteria2026-10-15T12:46:14-05:00

Home care is often appropriate when: 

  • The patient is medically stable.
  • The patient needs skilled nursing and/or supervision and assistance with activities of daily living. 
  • The home is safe or can be made safe.
  • The patient strongly prefers home.
  • 24-hour coverage can be arranged, if required.

An assisted living/nursing home facility is usually the safer choice when: 

  • The patient requires more intensive rehab.
  • The home cannot be made safe.
  • There is no way to cover overnight risk.
  • The patient requires equipment and monitoring the home cannot support. 

When deciding between home care and assisted living, live-in care is the option most often overlooked. It provides continuous presence at a flat daily rate that frequently compares favorably to facility pricing, especially for couples.

How fast can you staff an urgent discharge?2026-10-08T08:07:52-05:00

In most situations, we can begin care within 24 hours of referral, and same-day placement is often possible, when caregiver capacity allows. For same-day needs, call the referral line rather than using the form.

What information do you need to accept a referral?2026-10-08T08:08:29-05:00

To start, we need the referral source contact information, patient contact information, target discharge date and urgency. To staff, we require diagnoses and functional status, mobility and cognitive status, medication needs, home address, family contact, and payer source. A Baywood RN will complete the full assessment, so you don’t need to have every answer.

Do you provide care inside facilities?2026-10-08T08:09:02-05:00

Yes. We frequently provide one-to-one companionship and supplemental personal care for residents of assisted living, memory care and assisted living facilities. We can also provide one-to-one support during hospital stays, when additional supervision or companionship is needed.

Have a patient who needs care at home?

Refer in under two minutes, or call the referral line and talk to a person right now.

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